Wizz Air's new chatbot. Photo: Wizz Air Low-cost airline Wizz Air unveils Amelia, its new next-gen chatbot, designed to provide fast and efficient responses to passengers and improve the digital service experience.
Emilia operates in four languages (English, German, Italian, and Polish) and provides customized, real-time support tailored to the user's language and location.
Wizz Air's new chatbot. Photo: Wizz Air
The new system combines smart automation with a human touch, offering information on the availability of human support in any language at a glance. The service is designed to make the flight process and dealings with the company easier, and to make Emilia the "digital partner" of passengers.
The chatbot operates 24 hours a day, seven days a week, with live chat service and service representatives available in English continuously, and in German, Italian, and Polish, Monday through Friday from 9:00 AM to 6:00 PM.
