WIZZ AIR. Photo: Shutterstock Wizz Air today (April 28, 2026) announced the launch of a new service designed for passengers dealing with flight disruptions, including delays and cancellations. The service, called Disruption Assistance, was developed in collaboration with the travel platform HTS, and is already available during ticket booking on the company's website and app.
According to the airline, the service will allow real-time monitoring of disruptions, starting with delays of two hours or more or cancellations on the day of the flight, offering passengers the option of booking an alternative flight to the same destination, even via another airline, at no additional cost up to a predetermined price ceiling.
"If your trip is affected by an eligible disruption on the day of travel, you’ll receive an email with a direct link to the Disruption Portal."
The company emphasizes that the service does not replace passengers' existing rights under EC261 regulations, and that passengers affected by disruption will also be able to choose a full refund for the flight and associated services.
The launch of the service comes ahead of the summer season, which is expected to see a 5.8% increase in demand for flights in Europe and a 3% increase in the number of flights compared to the previous year. Wizz Air estimates that it will fly about 80 million passengers in 2026.