Photo: Flydubai Flydubai, based in Dubai and renowned for its unique model of direct flights to diverse destinations, has been awarded the prestigious Four-Star Major Airline rating by the Airline Passenger Experience Association (APEX) for 2025—marking its second consecutive recognition.
The recognition, based on passenger feedback, highlights the company's commitment to improving customer experience, investing in innovation, and expanding its network of destinations.
Since its founding in 2009, Flydubai has grown to become one of the most dynamic airlines in the world, operating from Dubai with a fleet of 88 aircraft and a network of more than 125 destinations in 55 countries.
Flydubai, represented in Israel by "Open Sky" and operating 8 daily flights on the Tel Aviv - Dubai Route, has an expanding network in Israel, leaving its mark also due to the fact that it continued flying almost throughout the 'Operation Sword of Iron', and since it began flying to Israel in November 2020, is considered one of the leading companies at Ben Gurion Airport.
Over the years, Flydubai has achieved several notable accomplishments:
✈ Expanding Global Network: operating flights to destinations in Africa, Central Asia, the Caucasus, Europe, the Gulf States, the Middle East, and South and East Asia.
✈ Connecting Inaccessible Markets: opened more than 90 new Routes that were not directly connected to Dubai or not served by the national airline of the UAE.
✈ Advanced and Efficient Fleet: operates 88 Boeing 737 aircraft, including 29 737-800, 56 737 MAX 8, and 3 737 MAX 9.
✈ Improving Connectivity: since its establishment, the company has flown over 100 million passengers worldwide.
Photo: FLYDUBAIDiana Sinclair, Vice President for Flight Experience at Flydubai, commented on the achievement: "We are proud to receive this recognition once again, demonstrating our commitment to continuous innovation and enhanced customer experience – both in the air and on the ground. Over the past 15 years, we have flown more than 100 million passengers, while continuing to expand our fleet and destination network, ensuring a pleasant and reliable travel experience for both business and economy class passengers."
Sinclair added: "We are crossing the traditional aviation boundaries – our upgrade program, alongside the opening of a dedicated business class check-in area and our new lounge at Terminal 2 in Dubai, allows us to enhance the travel experience at the highest level. Maintaining the APEX rating reflects our commitment to breaking down aviation barriers and facilitating free flow of commerce and tourism, strengthening Dubai's position as an international aviation hub."
Dr. Joe Leader, CEO of APEX, congratulated the achievement and stated: "Excellence is a defining feature of Flydubai, awarded the four-star APEX rating for 2025 based on verified passenger feedback through TripIt, the world's leading travel management app. I personally experienced the new business class on the company's 737 MAX aircraft, and was particularly impressed by the integrated and seamless Bluetooth headphone connectivity, setting a new standard in comfort and flight experience. From the innovative cabin design to its commitment to innovation, Flydubai represents the future of aviation, and we at APEX commend it on this well-deserved recognition."
APEX Four Star Airline Awards are based on objective feedback from passengers, collected in collaboration with TripIt® from Concur®, the international travel management app.