Eurowings A320neo. Photo: Eurowings Eurowings carried more than 18 million passengers between January and September 2026, completing the first nine months of the year with stable operational performance and high customer satisfaction, despite a challenging economic environment.
Germany's largest leisure airline operated approximately 129,000 flights during the period. Its average load factor reached 88% during the peak summer travel season, while its Net Promoter Score (NPS), which measures passengers' willingness to recommend the airline, stood at 46.
Customer feedback also highlighted the performance of the airline's crews. According to Eurowings, 85% of passengers gave its crews positive ratings, particularly praising their professionalism and service.
The results come as the airline continues to expand its network for the 2026/27 winter schedule, with additional routes and frequencies planned across several German bases.
Eurowings crew. Photo: EurowingsBerlin is a particular focus of the expansion. Eurowings plans to deploy two additional aircraft at Berlin Brandenburg Airport (BER), increase frequencies and introduce new winter connections to Bologna, Rome, Nice, Kuusamo and Lisbon.
The additions will bring the airline's Berlin network to 38 destinations during the 2026/27 winter season.
Beyond Berlin, Eurowings is also expanding its winter offering from Cologne/Bonn, Düsseldorf, Hamburg, Hanover and Stuttgart. The wider network changes will provide additional connections to Northern and Southern Europe, the Canary Islands and Egypt.
The expansion comes amid changes in the market at Berlin Brandenburg Airport, with Eurowings adjusting its capacity and route offering to respond to evolving demand.
Eurowings is also introducing a new seating option for passengers seeking added comfort.
From December 1, 2026, the Premium BIZ Seat will be available on all flights to Dubai and selected services to London, Mallorca and Málaga.
The new configuration will feature eight seats across the first two rows of the Airbus A320neo, arranged in a 2-2 layout instead of the standard 3-3 arrangement. Passengers will benefit from wider seats, additional legroom, reclining backrests and adjustable leg rests.
Despite its operational and customer satisfaction results, Eurowings' financial performance continues to face pressure from higher operating costs.
Lufthansa Group's Point-to-Point business segment, which includes Eurowings and its investment in SunExpress, reported Adjusted EBIT of €214 million in the third quarter of 2026.
However, the segment recorded an Adjusted EBIT loss of €38 million for the first nine months of the year.
Lufthansa Group attributed the pressure largely to a sharp rise in fuel costs linked to the conflict in the Middle East, along with continued increases in taxes and fees in Germany.
The figures highlight the contrast between Eurowings' strong summer passenger demand and the cost pressures facing its leisure-focused operations.