Air Canada. Photo: Shutterstock Air Canada was named the best airline in North America yesterday at the Skytrax World Airlines Awards for 2025.
The Skytrax Awards, presented at the Paris Air Show, are based on customer satisfaction surveys from around 22 million travelers worldwide. The airline's business class lounge was also named the best in the world for the second consecutive year, and their cabin crew as the best in North America.
Air Canada received several other accolades including its low-cost subsidiary, Rouge, being named the best budget airline, the most family-friendly airline in North America, the best premium economy catering in North America, and the best business class catering in North America.
"We are very proud that Air Canada was chosen as the best airline in North America at the Skytrax World Airlines Awards for 2025. I thank our customers, those who know our products and services best, for voting for us and for their loyalty in choosing to fly with Air Canada. I congratulate our 40,000 employees worldwide, who are the true winners of this award, and I thank them for their professionalism in caring for our customers and flying them safely in a warm welcome. I am glad, but not surprised, to see that their work in improving the customer experience is recognized on a global stage," said Michael Rousseau, President and CEO of Air Canada.
"In North America we are Canada's flagship carrier, competing successfully with the world’s largest and best airlines, making this award very significant. Today we celebrate, but we do not rest. Our commitment is to soar even higher with new products and services and positive customer experiences while sharing the best of Canada with the world to continue earning our customers’ loyalty in the future," Rousseau added.
"These awards highlight Air Canada's leading position in the industry and the airline's success in enhancing all aspects of the travel experience, as chosen by customers. Recent product and service upgrades include the introduction of high-speed free WiFi, an enhanced app with more functionality, complimentary in-flight snacks and beverages, expanded content in its award-winning entertainment system, newly renovated lounges, streamlined airport processes, an award-winning loyalty program, all on one ticket," concluded Rousseau.