The Ritz-Carlton, Bahrain, is renowned for its luxury service, and what better way to celebrate this than have two sets of internationally acclaimed Les Clefs d’Or? The five-star property recently announced that Concierge Agent Roberto Capulong has been officially recognized as a Les Clefs d’Or member, making The Ritz-Carlton Bahrain the most heralded concierge team in the Kingdom.
Both Les Clefs d’Or UAE and Les Clefs d’Or Bahrain conducted their pinning ceremony a week ago at the Ritz-Carlton Bahrain, with around 80 guests in attendance. The event also included an insightful and inspirational panel discussion with the hotel’s senior management, including GM Bernard de Villele, Executive Assistant Manager Jeremy Canivet, and Director of Food and Beverage, Yann Bernard Lejard, along with Les Clefs d’Or UAE National President, Abey Sam.
The Golden Keys recipient Roberto started in the property in 1994 as a bellman and eventually became an airport representative in 1998. With his passion and drive, he worked hard to become a qualified concierge in 2010, now responsible for providing guests with the most memorable experiences during their stay.
The luxury property acquired its first set of Golden Keys when Chief Concierge Mark Nadonza became a member of this prestigious organization in 2016.
General Manager Bernard de Villele commented: “Having two Gentlemen in the hotel wearing the Golden Keys gives us the utmost pride as it is indeed a sign of our never-ending commitment to ensure that all services provided by the hotel are of the highest standards. Indeed it is an excellent achievement for our esteemed property to have 2 out of 4,000 members of Les Clefs d’Or worldwide.
“To become a member, one must have a minimum of 5-6 years of experience in the same position, pass a series of interviews and exams, and complete a 6-month project in which only 25% become qualified. To become a Les Clefs d’Or is a lifestyle. One must have to be permanently inspired to provide the ordinary and the exceptional. We are honored to have both Mark and Roberto presenting our hotel guests with the best insights into Bahrain, whether it is a lifestyle experience, culinary journey, or something extraordinary.”
Roberto Capulong added, “I am very proud to receive this recognition and title. It was not an easy journey. It takes hard work, dedication, and perseverance. My dream is to be the next Chief Concierge, and I am positive that this is achievable, with the support of my team and the senior management.”