Zurich Airport named Europe’s best

Zurich Airport is five-time winner of the Airport Service Quality (ASQ) Award for best airport in Europe in the 25-40 million passengers category.

Despite a major slump in passenger traffic due to the coronavirus pandemic, Zurich Airport remains very popular with travelers, and won yet again the ASQ Award as “best airport in the category for European airports with 25–40 million passengers”. The Airport Service Quality Award is presented annually by Airports Council International (ACI), an umbrella organization for airport operators. The award recognizes those airports around the globe which passengers themselves credit with the best customer experience.

The questionnaire surveys passengers shortly before boarding, and includes 34 categories, such as check-in, security checks and catering facilities. According to this year’s survey, passengers at Zurich Airport appreciate, among other things, the excellent transport links, the ambience and the airport cleanliness. This is the fifth time that Zurich Airport has taken first place in an ASQ Award.

“I am very pleased that despite this unusual year and the enormously difficult and challenging conditions, we were able to receive this award as the best airport in Europe in our size category,” said Stephan Widrig, CEO of Flughafen Zürich AG. “We also had to reduce the offering, but the award shows us that we focused on upholding the right services and that passengers appreciate our efforts. This award also honors our 280 partner companies and all the employees here at the airport, both in front of and behind the scenes.”


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