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Wizz Air Will Not Cancel Paper Tickets Amid Competitor's Dramatic Move

Wizz Air says paper tickets and boarding passes will remain available, citing service for older and non-smartphone customers

Wizz Air aircraft. Photo: Wizz Air Wizz Air aircraft. Photo: Wizz Air

"We have no intention of eliminating the possibility of using paper flight tickets and boarding passes," Michael Delehant, senior vice president of the Hungarian low-cost carrier, announced during a press conference held in London at the end of October.

Michael Delehant. Photo: Amit CotlerMichael Delehant. Photo: Amit Cotler

Delahunt made this statement in response to a question about the move by Wizz Air's major competitor, Ryanair, which announced that, starting on Wednesday, November 12, the company intends to eliminate the use of printed flight tickets and boarding passes.

Delahunt explained why Ryanair will not align itself on the issue, stating that the company has older customers and those who do not own smartphones, and that the company's policy is to "serve all customers." 

Tags: WIZZ AIRRyanairAirline Policies

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