Photo: American Airlines American Airlines is preparing to usher in over 12 million customers this winter holiday season via more than 119,000 flights. The company has decided to expand its schedule to cater to the needs of customers looking for more options compared to the previous year.
The airline is ready to operate at 100% capacity in winter weather thanks to the months-old preparations undergone by the team, including deicing operations at important airports based in cold weather. The list includes Chicago O’Hare International Airport (ORD) and Boston Logan Airport (BOS). All aircraft and facilities have been thoroughly winterized to guarantee customers and staff stay warm during the cold.
Photo: American AirlinesAmerican Airlines took the opportunity to list a series of important investments in the field of customer experience:
- TSA Touchless ID extension throughout the airline's hubs and gateways (New York (JFK), ORD, Los Angeles (LAX), Washington Reagan (DCA), Philadelphia (PHL), Charlotte (CLT)) and additional terminals at Dallas Fort Wort (DFW) during the holiday season.
- Connection-saving technology active at seven hubs: DFW, LAX, CLT, Miami (MIA), ORD, PHL, and Phoenix (PHX).
- The introduction of the Airbus A321XLR on December 18, the first day of the busy travel period.
- Satellite-equipped Wi-Fi aircraft.
- Partnerships with Champagne Bollinger and an upcoming deal with Lavazza coffee.
- New Flagship and Admirals Club lounges at PHL.
- New lounges to be opened at American’s CLT and MIA hubs.
- Provisions by Admirals Club lounge, a new concept at CLT.
- Enhancements to prepaid bags: flexible refunds, self-service, the chance to use Trip Credits for bag purchases, seamless integration with same-day flight changes.
Heather Garboden, American’s Chief Customer Officer“: The customer is at the heart of everything we do. We’re thrilled to be a part of your travel plans as you gather to be with your friends, family and loved ones this holiday season.”