Photo: AMERICAN AIRLINES American Airlines has announced a major upgrade to the hospitality experience at its flagship lounges across the United States as part of a broader investment to improve the pre-flight customer experience. The changes include new menus, a wider variety of dishes, upgraded food presentation and advanced digital services.
Flagship lounges, designed for premium class passengers on international flights, will now offer more a la carte menu items alongside small buffet items, along with an expanded wine selection. Among the notable innovations are interactive preparation stations, including a professional cheese cart and fresh sushi stations prepared on-site.
Photo: AMERICAN AIRLINESFollowing the success of its QR-scan ordering service at its Philadelphia airport lounge, American has expanded the service to all Flagship lounges. Passengers will be able to order seasonally changing entrees, including crispy chicken with corn waffles, acai bowl and kale Caesar salad, directly from their mobile phones.
Photo: AMERICAN AIRLINESThe Admirals Club lounges are also getting an upgrade. The company has added two more hot dishes in each lounge, expanded the variety of rotating dishes and introduced upgraded charcuterie platters. In addition, premium wines will be available for sale, including Veuve Rosé and Caymus Cabernet Sauvignon.
Photo: AMERICAN AIRLINESDuring the summer, new seasonal dishes will be launched across the chain, including watermelon salad, pineapple carpaccio, cucumber and feta in Dallas, alongside dishes such as lemon and herb chicken, hummus and turmeric curry, and a self-assembled tostada bar for breakfast.
American Airlines notes that the move is intended to provide passengers with a lounge experience on par with a premium restaurant even before boarding the plane