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passenger experience

Following Passenger Backlash: Airline Removes Extra Row of Seats From Planes

The Canadian airline WestJet, which received severe criticism for cramping its planes and adding a new row of seats, announced the additional row will be removed: "The airline will return to its prior standard seat pitch"

Head to Head with Competitors: Delta Air Lines Orders Dozens of New Dreamliners

The US aviation giant will purchase 30 787-10 aircraft, the model used by United Airlines, to improve fuel efficiency, replace less fuel-efficient aircraft, and enhance the passenger experience. Delivery: in the next decade

Taste Revolution at 30,000 Feet: World's Largest Airline Refreshes In-Flight Menu

February will bring fresh menu options for American Airlines passengers; the giant will serve non-alcoholic IPA beer for the first time and revamp its food menus in various classes on domestic and international flights

After a Successful Year: Billion-Dollar Upgrade at Popular European Airport

After a particularly successful year at London's Heathrow Airport, all eyes are on the upcoming upgrades scheduled for 2026, at a total cost of $1.7 billion. The aviation hub with the most accurate flight times in Europe will significantly increase passenger experience

Track Your Bag, Choose a Lounge and Save Time: United Airlines App Innovations

The American airline is launching a series of innovations to save time, improve the airport and flight experience, and provide personalized information. The upgrades rely on intelligence-based navigation tools meant to identify relevant features for each passenger

Preparing for 12 Million Passengers: American Airlines Expands Holiday Schedule and Upgrades

American Airlines plans to fly over 12 million customers this winter across 119,000 flights, boosting capacity, winter readiness, and customer-focused upgrades

Major Acquisition in European Aviation: The Unexpected Buyer of Smartwings

Turkish airline Pegasus acquires the Czech company, including part of Czech Airlines, to expand its destination network and enhance passenger experience. Israir was previously in long negotiations to acquire Smartwings. Meanwhile, the Polish LOT's acquisition attempt failed this week

Thanksgiving Travel Hit by Federal Shutdown: 3-Hour Lines and Delays at U.S. Airports

The American Travel Association is warning of a Thanksgiving travel slump if the federal government shutdown doesn't end soon. Travelers already experience long waits and flight cancellations

Lufthansa Marks Centennial with Revolutionary FOX Travel Project

As Lufthansa nears its 100th anniversary, the airline unveils FOX, a €70 million onboard revamp focused on comfort, choice, and signature moments in the sky

Boston Logan Airport: Travel Updates Amid Construction

Temporary road and terminal changes at Logan Airport may cause delays until November 2025. Travelers are advised to plan ahead, follow signage, and check flight statuses

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