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Customer Experience

Flying Together Pays Off: Spanish Airline's Club Upgrade Allows 7 Family Members on One Account

Iberia Airlines updated its customer club terms to offer combined point accumulation for up to seven members in a shared account and faster access to upgrades

Southwest Rolls Out Humorous Ad Campaign During the Big Game, Poking Fun at Old Seating Model

Southwest Airlines will roll out “Boarding Royale” ad campaign during the Big Game, highlighting assigned seating while keeping its signature humor and customer focus. The airline has also temporarily brought back its "Companion Pass" promotion

Time for Boeing: Southeast Asian Airline Announces "Largest Narrowbody Purchase" in Its History

Air Cambodia has become Boeing’s newest 737 MAX customer. The new order is the airline’s largest single-aisle purchase, with deliveries supporting jobs, training, and network growth. Boeing: "We are proud to welcome Air Cambodia as our newest 737 MAX customer"

Preparing for 12 Million Passengers: American Airlines Expands Holiday Schedule and Upgrades

American Airlines plans to fly over 12 million customers this winter across 119,000 flights, boosting capacity, winter readiness, and customer-focused upgrades

Amid Stock Drop: "Wizz Air's Best Summer Ever"

Wizz Air, the Hungarian low-cost airline, reports its best summer ever with over a thousand flights daily during the summer months. Wizz Air to reopen "All You Can Fly" subscription sales

United's Stellar Performance: 48M Passengers and $15.2B in Record Quarter

United Airlines' Q3 report exceeds forecasts with significant profits and loyal customer base; CEO Scott Kirby expects stronger demand and higher unit revenue in Q4

Miami International Airport Rated as Most-Improved Mega Airport

The Miami International Airport has been named the most-improved mega airport in North America in a new ratings-based J.D. Power North America Airport Satisfaction Study

Air Canada's Gradual Return to Service: CEO Apologizes for Disruptions

After days of interruptions, Air Canada begins to resume flights and asks for customer patience. Full restoration may take up to ten days

Air Canada Crowned Best Airline in North America by Skytrax

Air Canada shines at the Skytrax Awards

Etihad's Record-Breaking Quarter: Profit Surge and Unprecedented Customer Satisfaction

Etihad Airways achieves remarkable growth, marking its most profitable quarter with 30% increase in net profit and 5 million passengers

Southwest Rolls Out Humorous Ad Campaign During the Big Game, Poking Fun at Old Seating Model

Southwest Airlines will roll out “Boarding Royale” ad campaign during the Big Game, highlighting assigned seating while keeping its signature humor and customer focus. The airline has also temporarily brought back its "Companion Pass" promotion

Wizz Air Commits €14 Billion to Fleet and Innovation Overhaul

The airline’s largest investment to date will support new aircraft acquisitions, fuel efficiency, and long-term growth across its European network

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