Customer Experience

Emirates has released the first data on the use of the new internet network on its aircraft, reporting impressive customer satisfaction in just seven months

Arbitrip and EL AL Airlines have announced a new partnership integrating a white-labelled, AI-driven hotel booking platform into the airline's loyalty ecosystem

American Airlines has opened a new Provisions by Admirals Club lounge concept at New York JFK Terminal 8, designed for travelers seeking a quick premium stop

With customer deposits at an all-time high, Carnival posts record profits and yields, marking 12 straight strong quarters as cost controls and demand momentum drive higher returns

The largest deal of its kind between an airline and a corporate customer is expected to reduce approximately 300,000 tons of carbon emissions over three years

Lufthansa is urging passengers to be cautious of fake social media accounts impersonating the airline and offering fraudulent customer support

LOT marked seven years of Miami-Warsaw service as the airline unveiled a new AI-powered customer service partnership with ElevenLabs

The Metropolitan Transportation Authority has issued a travel advisory warning passengers of possible major disruptions to Long Island Rail Road service later this week, including routes serving John F. Kennedy International Airport. "Customer Ambassadors will be assigned to each location to assist ADA customers"

Louis Hotels is launching Imperial Island Resort in Paphos, a new 5-star family resort with a “premium all-inclusive” concept. To mark the launch, the chain is offering a 35% discount and a free fifth night

Iberia Airlines updated its customer club terms to offer combined point accumulation for up to seven members in a shared account and faster access to upgrades

Southwest Airlines will roll out “Boarding Royale” ad campaign during the Big Game, highlighting assigned seating while keeping its signature humor and customer focus. The airline has also temporarily brought back its "Companion Pass" promotion

The airline’s largest investment to date will support new aircraft acquisitions, fuel efficiency, and long-term growth across its European network