Customer Satisfaction

Arbitrip and EL AL Airlines have announced a new partnership integrating a white-labelled, AI-driven hotel booking platform into the airline's loyalty ecosystem

American Airlines has opened a new Provisions by Admirals Club lounge concept at New York JFK Terminal 8, designed for travelers seeking a quick premium stop

Malaysia Airlines has received top recognition from AirlineRatings, highlighting its commitment to safety and customer experience

With customer deposits at an all-time high, Carnival posts record profits and yields, marking 12 straight strong quarters as cost controls and demand momentum drive higher returns

The largest deal of its kind between an airline and a corporate customer is expected to reduce approximately 300,000 tons of carbon emissions over three years

Lufthansa is urging passengers to be cautious of fake social media accounts impersonating the airline and offering fraudulent customer support

American Airlines launches extensive upgrade to Flagship and Admirals Club lounges, with new seasonal dishes, digital in-seat ordering and expanded culinary offerings for premium passengers

Prague Airport has announced a new five-year partnership that will see the Terminal 1 lounge rebranded as the Erste Premier Lounge

LOT marked seven years of Miami-Warsaw service as the airline unveiled a new AI-powered customer service partnership with ElevenLabs

Bulgaria’s main airport has joined an exclusive list of European airports to receive ACI World’s Level 3 accreditation for passenger experience, following major upgrades

Etihad Airways achieves remarkable growth, marking its most profitable quarter with 30% increase in net profit and 5 million passengers