Customer Satisfaction

American Airlines is refreshing its complimentary Main Cabin snacks with Goldfish, Tate’s cookies and Peterson’s snack mix from October

IATA says 17% of travelers fail to buy airline extras after payment issues, urging carriers to modernize payment strategies as the industry moves toward Modern Airline Retailing

Emirates has officially integrated Crypto.com Pay, supporting Dubai's cashless ambitions and expanding customer payment options

Arbitrip and EL AL Airlines have announced a new partnership integrating a white-labelled, AI-driven hotel booking platform into the airline's loyalty ecosystem

American Airlines has opened a new Provisions by Admirals Club lounge concept at New York JFK Terminal 8, designed for travelers seeking a quick premium stop

Malaysia Airlines has received top recognition from AirlineRatings, highlighting its commitment to safety and customer experience

With customer deposits at an all-time high, Carnival posts record profits and yields, marking 12 straight strong quarters as cost controls and demand momentum drive higher returns

The largest deal of its kind between an airline and a corporate customer is expected to reduce approximately 300,000 tons of carbon emissions over three years

Lufthansa is urging passengers to be cautious of fake social media accounts impersonating the airline and offering fraudulent customer support

American Airlines launches extensive upgrade to Flagship and Admirals Club lounges, with new seasonal dishes, digital in-seat ordering and expanded culinary offerings for premium passengers