Customer Patience

LOT marked seven years of Miami-Warsaw service as the airline unveiled a new AI-powered customer service partnership with ElevenLabs

Bulgaria’s main airport has joined an exclusive list of European airports to receive ACI World’s Level 3 accreditation for passenger experience, following major upgrades

The Metropolitan Transportation Authority has issued a travel advisory warning passengers of possible major disruptions to Long Island Rail Road service later this week, including routes serving John F. Kennedy International Airport. "Customer Ambassadors will be assigned to each location to assist ADA customers"

Louis Hotels is launching Imperial Island Resort in Paphos, a new 5-star family resort with a “premium all-inclusive” concept. To mark the launch, the chain is offering a 35% discount and a free fifth night

American Airlines has upgraded its mobile app, introducing a new design and enhanced management of all flight services in one place, including airport navigation, booking changes and real-time benefits

ACI World's ASQ Customer Experience Awards recognize the world's best airports based on feedback from millions of passengers. Which airports lead the way in cleanliness or easiest journey?

Self-transfer flights are here: Wizz Air steps into the big league, allowing passengers to book a flight through an intermediate destination, including flying luggage from the airport to the final destination

Iberia Airlines updated its customer club terms to offer combined point accumulation for up to seven members in a shared account and faster access to upgrades

Southwest Airlines will roll out “Boarding Royale” ad campaign during the Big Game, highlighting assigned seating while keeping its signature humor and customer focus. The airline has also temporarily brought back its "Companion Pass" promotion

Air Cambodia has become Boeing’s newest 737 MAX customer. The new order is the airline’s largest single-aisle purchase, with deliveries supporting jobs, training, and network growth. Boeing: "We are proud to welcome Air Cambodia as our newest 737 MAX customer"