Customer Experience

Air Canada COO Mark Nasr has been named among Canada’s Top 40 Under 40 for 2026, recognizing his leadership across airline operations and customer experience

American Airlines is refreshing its complimentary Main Cabin snacks with Goldfish, Tate’s cookies and Peterson’s snack mix from October

IATA says 17% of travelers fail to buy airline extras after payment issues, urging carriers to modernize payment strategies as the industry moves toward Modern Airline Retailing

Malaysia Airlines has received top recognition from AirlineRatings, highlighting its commitment to safety and customer experience

American Airlines launches extensive upgrade to Flagship and Admirals Club lounges, with new seasonal dishes, digital in-seat ordering and expanded culinary offerings for premium passengers

Prague Airport has announced a new five-year partnership that will see the Terminal 1 lounge rebranded as the Erste Premier Lounge

Bulgaria’s main airport has joined an exclusive list of European airports to receive ACI World’s Level 3 accreditation for passenger experience, following major upgrades

American Airlines has upgraded its mobile app, introducing a new design and enhanced management of all flight services in one place, including airport navigation, booking changes and real-time benefits

ACI World's ASQ Customer Experience Awards recognize the world's best airports based on feedback from millions of passengers. Which airports lead the way in cleanliness or easiest journey?

Self-transfer flights are here: Wizz Air steps into the big league, allowing passengers to book a flight through an intermediate destination, including flying luggage from the airport to the final destination