Customer Service

Emirates opens new Travel Store in Tokyo ahead of a planned increase in Narita flights from October 26, expanding its customer services and connectivity in Japan

Starbucks will close about 250 North American coffeehouses this week after reviewing stores for customer experience and financial performance

Emirates has signed 11 agreements at Arabian Travel Market, covering tourism promotion, customer segments, travel services and airline partnerships

Manchester Airports Group confirms a cyber incident affecting customer data at three UK airports, while operations and passenger safety remain unaffected

American Airlines is refreshing its complimentary Main Cabin snacks with Goldfish, Tate’s cookies and Peterson’s snack mix from October

IATA says 17% of travelers fail to buy airline extras after payment issues, urging carriers to modernize payment strategies as the industry moves toward Modern Airline Retailing

Emirates has officially integrated Crypto.com Pay, supporting Dubai's cashless ambitions and expanding customer payment options

easyJet holidays posted one of the biggest gains in the latest UKCSI, earning a place among the UK's top organizations for customer satisfaction

Emirates has released the first data on the use of the new internet network on its aircraft, reporting impressive customer satisfaction in just seven months

American Airlines has opened a new Provisions by Admirals Club lounge concept at New York JFK Terminal 8, designed for travelers seeking a quick premium stop

Wizz Air's Amelia chatbot provides personalized service and access to four different languages, with human support available according to regional availability

The airline Wizz Air, which recently returned to Israel with 13 routes, announces a significant update to its customer service, including advanced self-service options and local call rates