Customer Service

Malaysia Airlines has received top recognition from AirlineRatings, highlighting its commitment to safety and customer experience

With customer deposits at an all-time high, Carnival posts record profits and yields, marking 12 straight strong quarters as cost controls and demand momentum drive higher returns

The largest deal of its kind between an airline and a corporate customer is expected to reduce approximately 300,000 tons of carbon emissions over three years

American Airlines launches extensive upgrade to Flagship and Admirals Club lounges, with new seasonal dishes, digital in-seat ordering and expanded culinary offerings for premium passengers

Bulgaria’s main airport has joined an exclusive list of European airports to receive ACI World’s Level 3 accreditation for passenger experience, following major upgrades

Louis Hotels is launching Imperial Island Resort in Paphos, a new 5-star family resort with a “premium all-inclusive” concept. To mark the launch, the chain is offering a 35% discount and a free fifth night

American Airlines has upgraded its mobile app, introducing a new design and enhanced management of all flight services in one place, including airport navigation, booking changes and real-time benefits

ACI World's ASQ Customer Experience Awards recognize the world's best airports based on feedback from millions of passengers. Which airports lead the way in cleanliness or easiest journey?

Self-transfer flights are here: Wizz Air steps into the big league, allowing passengers to book a flight through an intermediate destination, including flying luggage from the airport to the final destination

Iberia Airlines updated its customer club terms to offer combined point accumulation for up to seven members in a shared account and faster access to upgrades