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passenger experience

Revolution at the Edge of the World: New International Airport Opens Gateway to Arctic Glacier Destination

After years of preparation, Greenland is inaugurating a new international gateway to its famous glacier region with a 2,200-meter runway, direct flights from Copenhagen and larger passenger planes

Rising Fuel Costs Force Airline to Cut 2026 Forecast Despite Record C$7B Revenue

Air Canada reports record third-quarter revenue of C$7 billion but lowers its 2026 profit and cash flow forecasts amid rising fuel costs

Blow to Tourists' Pockets: Popular Country Raises Flight Tax, Advances Tax on Accommodation

The British budget includes a further increase in the air passenger tax from April 2028, alongside advancing legislation that would allow authorities in England to impose a tax on tourist overnight stays

Days Before Flight Ban: Airline Pays Off Debt, Avoids Major Aviation Crisis in Romania

HiSky has avoided a potential flight shutdown in Romania after paying its outstanding debts to the country's air navigation services provider, days before a planned suspension

Like in a Horror Movie: Airport Inspectors Find "Freddy Krueger-Like Blades" in Bag

US Transportation Security Administration (TSA) inspectors found a sharp object reminiscent of Wolverine's claws and Freddy Krueger's blades from horror movies in a carry-on bag. The passenger voluntarily gave up the item and it was not allowed on the plane

Historic Moment: Airline and Airport Earn World’s First Biometric Travel Certification

Air New Zealand and Hong Kong International Airport are the first to earn IATA One ID certification for digital identity, biometrics and passenger privacy

Airport Riot: Passenger Went on a Rampage, Attacked Staff and Was Arrested

A 51-year-old man has been arrested and charged with assault, malicious damage and disorderly conduct after he went on a rampage at a terminal in Australia

Airline Brings Exclusive Three-Room Private Suite to Daily Thailand Flights

Etihad Airways has launched daily Airbus A380 flights between Abu Dhabi and Bangkok, bringing its flagship aircraft and luxury cabins to Thailand

€700,000 Seized From Dubai Passenger Vanishes from Airport Customs Storage

They left one banknote: Romanian authorities are investigating after almost €700,000 seized from a passenger arriving from Dubai disappeared from customs storage at Otopeni Airport

Abandoned Luggage Causes Panic at European Airport: Terminal Evacuated, Access Blocked

Because of a suspicious abandoned suitcase, the terminal at Warsaw Airport was shut down for an hour

Prepare Your Taste Buds: From Paris to the Caribbean with Michelin-Starred Chef’s Menus

Air France will introduce 12 dishes by Michelin-starred chef Louis-Philippe Vigilant on Caribbean flights from November 1, featuring regional ingredients and flavours

This Is the Best Economy Class in the World: How Is It Different from Others?

Singapore Airlines' economy class was recently named "Best in the World" in Skytrax's annual ranking. What is it about an airplane's economy class that makes it outstanding?

From Trays to Restaurant-Style Fine Dining: Airline Brings Major Business Class Change

The new service begins on flights serving Heathrow, Gatwick and Birmingham, featuring individually plated courses, linen-covered tables and bespoke tableware

Biggest Investment in 30 Years: New Dishes, Luxury Champagne and a Surprise Upgrade on the American Airline's Flights

American airline Delta is unveiling the most comprehensive change to its premium product in nearly 30 years. The upgrade will begin this fall on flights from Los Angeles

Business Class PJs and Luxury Toiletries: Aviation Veteran Announces Major Upgrade

Singapore Airlines is introducing a series of upgrades to the passenger experience across all classes, including SISLEY toiletries and BYREDO products

Scared of the Weird Sound You Hear After Takeoff? Here's What It Means

Colombia's Civil Aviation Authority explains why engine noise often changes after takeoff, when pilots reduce power as part of normal climb procedures

$215 for North America, $135 for Europe, $55 for Middle East: Fuel Surcharges Go Up

Air India and Air India Express have revised fuel surcharges from October 9, with fees reaching $215 for North American routes and INR 1,200 on domestic flights

Has Your Wanted Seat Become Available? The Airline Will Automatically Move You to It

American Airlines has launched a new app feature that lets passengers set seat preferences. The system tracks availability and makes automatic changes

From Rubber Ducks to Hooks and Decorations: Strange Things Nobody Tells You Before Your First Cruise

From tiny cabins and seasickness to hidden ducks and early reservations, these are the cruise surprises experienced passengers wish they knew

Red Teams and Adjusted Corridors: Airport Speeds Up EES Border Checks for Passengers

Prague Airport is introducing new measures to speed up border checks for non-EU arrivals as longer processing times continue under the EES system

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