passenger experience

The 2026 APEX Awards have been handed out, and the results are unlikely to surprise you. Which company has the best service in the world?

Phuket Airport will introduce automated departure passport lanes on June 13 to reduce immigration queues and speed up passenger processing

All passenger activity has been halted at the old terminal, which will undergo extensive modernization and reopen in about a decade to serve over 10 million passengers

Air Canada has launched scheduled service with its first Airbus A321XLR, introducing new long-haul capabilities and premium onboard features

Prague Airport posts solid 2025 financial results while continuing its modernization program and expanding premium passenger services with a new Erste Premier Lounge in Terminal 1

Berlin Airport ended last year with a significant improvement in passenger service, which also earned it an award, and significant financial achievements

The 51-year-old passenger could face 20 years in prison. The case is investigated by the FBI and the Miami-Dade County Sheriff's Office

The International Air Transport Association is inviting travelers from around the world to share their flying experiences for a chance to win a $50 gift card

Greek airline SKY express posted major growth in early 2026, with passenger traffic, revenue and international operations all rising sharply

During the flight en route from Newark to Guatemala, the passenger tried to open the plane's door and attacked another passenger

From baggage fees to fuel surcharges, airlines across Europe and beyond are quietly increasing costs again in 2026. Here is what you need to keep an eye on

The low-cost airline is once again attacking the UK's air traffic control authority, claiming ongoing management failures and staff shortages, alongside distributing a dividend of £171 million. "Over 133,000 Ryanair passengers suffered avoidable NATS ATC delays"

The company is upgrading the flight experience with new meals, a Michelin chef and a menu adapted for long flights. All the details about the new dishes and the upgraded drinks menu

Air India plans global routes from Varanasi under India’s hub-and-spoke model, offering a "tremendous boost to international travelers from India’s Tier 2 and Tier 3 cities by cutting down travel time, while making travel seamless and convenient”

The new service, available during the booking process, will allow passengers to book an alternative flight in the event of a cancellation or delay, even with other companies

American Airlines has upgraded its mobile app, introducing a new design and enhanced management of all flight services in one place, including airport navigation, booking changes and real-time benefits

The group is launching Economy Basic on short and medium routes. Only a personal bag is included; trolleys require an additional fee. Light fare tickets can be changed for a fee

The temporary move at Schiphol in Amsterdam was announced to deal with the sharp increase in fuel prices, in light of the situation in the Middle East, the tax reduction will only apply to day flights until the end of March 2027

Etihad Airways will introduce its Quiet Cabins concept from May 1, aiming to reduce onboard noise and create a more peaceful travel experience on select next-generation aircraft. The airline has also inked a new frequent flyer partnership with India's largest hotel company

Starting November: Ryanair has decided to close the bag drop 60 minutes before departure to ease airport queues and improve punctuality. Self-service kiosks will also expand to over 95% of airports