passenger experience

Global air passenger demand rose 0.2% in July 2026, with strong European and Asia traffic offset by declines in the Middle East and North America

United Kingdom's airports broke passenger records in the second quarter of 2026, mainly thanks to low-cost carriers, with over 81 million passengers passing through

Manchester Airports Group confirms a cyber incident affecting customer data at three UK airports, while operations and passenger safety remain unaffected

Records for Italy's largest airport this summer: 16 million passengers expected to pass through Rome's airport system, over 1,100 flights in one day, cargo traffic up14%

A Boeing 777 en route from Chicago to Zurich diverted and landed on the island of Terceira after a strong, unidentified odor wafted through the passenger cabin

AirAsia and Malaysia Airlines warn travelers of longer airport queues and temporary airspace closures during Malaysia’s National Day week from August 26 to 31

Punta Cana Airport has introduced AI-powered screening to detect concealed drugs and undeclared currency in passenger baggage using CT technology

The US will invest $615 million in airport upgrades across 42 states and two territories, funding runways, terminals, safety projects and passenger facilities

Last month, a Ryanair aircraft suffered an engine failure after departing Thessaloniki, seriously injuring a passenger. The NSTB has issued a preliminary report with the cause of the incident

Despite a 3.2% drop in the number of takeoffs and landings, Germany's largest airport recorded an increase in passenger numbers, alongside an increase in cargo traffic

Travelers flying from Incheon to Los Angeles and Seattle can now skip baggage recheck procedures thanks to expanded screening technology

The low-cost airline has signed a partnership with restaurant groups Kent Hospitality and Four Clovers, bringing New York restaurant-inspired dishes to Mint passengers

Phuket Airport will introduce automated departure passport lanes on June 13 to reduce immigration queues and speed up passenger processing

Air India introduces Easy Connect flights from Varanasi, allowing travelers to complete check-in and immigration before connecting via Delhi

The Swiss airline is launching digital menus for all its flights, allowing passengers to preview the dishes that will be served on the flight, and even select and order meals before departure

A new IATA campaign, supported by aviation authorities in Europe and the US, urges passengers to leave their luggage behind during an emergency evacuation from a plane

Lufthansa is urging passengers to be cautious of fake social media accounts impersonating the airline and offering fraudulent customer support

American Airlines launches extensive upgrade to Flagship and Admirals Club lounges, with new seasonal dishes, digital in-seat ordering and expanded culinary offerings for premium passengers

The International Air Transport Association is inviting travelers from around the world to share their flying experiences for a chance to win a $50 gift card

Passengers on a delayed Air Mauritius flight are receiving assistance after a technical issue grounded the Cape Town to Mauritius service