passenger experience

5.86 million passengers passed through Hong Kong International Airport in August, an increase of 3.5% compared to last year

Korean Air is preparing to launch a new in-flight Wi-Fi service based on Starlink satellite technology

Plaza Premium Group has split and upgraded the lounge that has been operating at Helsinki Airport since 2019, replacing it with Aurora and Lumi for maximum comfort

TSA agents allegedly found a suspected explosive device hidden in a pill bottle during security screening at Omaha’s Eppley Airfield. Omaha police arrested the passenger

Ryanair has announits biggest winter schedule in Sweden, adding regular flightsraft in Stockholm and 16% increase in passenger traffic

Etihad Airways has launched Etihad Wellbeing, bringing together wellness, sleep, dining and relaxation services designed to improve the passenger journey

A United Airlines flight diverted to Maine after a passenger disturbance, while a Southwest flight landed in Baltimore after a reported bird strike

Athens Airport recorded a new record of 4.03 million passengers in August, surpassing the 4 million passenger mark in a month for the first time in its history

New DLR trains are entering service with more space, air conditioning, charging points and improved safety as London expands its transport network

Athens International Airport is changing its baggage screening procedure: a suitcase containing a prohibited item may be opened and inspected in the absence of the passenger

Children aged 8 and 9 can now use London Luton Airport's eGates, considerably speeding up border checks. What conditions must they meet?

The Parliament also approved reform and transparency in compensation for passengers whose flights were significantly delayed or canceled and the obligation to seat children next to their parents

Bucharest's Henri Coandă Airport has introduced an AI-powered system developed with EUROCONTROL to predict baggage delivery times and improve the passenger experience

To mark World Chocolate Day, Emirates unveiled the scale behind its onboard chocolate offering, serving more than 64 million chocolates and 26 million desserts to passengers each year

Emirates expects more than 3,500 children to use its Unaccompanied Minors Service over the next two weeks. Over 250,000 have used the service during the past 5 years

In a scathing letter sent to the European Union, four major organizations report hours-long queues at the borders, peaking during the summer seasons

Air France has introduced a new seasonal menu by chef Yves Camdeborde in its long-haul lounges at Paris Charles de Gaulle Airport

Ryanair will now allocate free family seats after check-in, with most families seated together in the rear cabin unless they pay to choose seats

Passengers on Starlink-equipped United flights can watch live sports, news and entertainment through DIRECTV on seatback screens

American Airlines is rolling out upgraded A319 and A320 cabins with more premium seats, larger overhead bins and power at every seat