passenger experience

After 13 years of negotiations, the EU has reached a landmark deal to strengthen passenger rights, simplify compensation claims, and improve protections

Hamburg Airport evacuated its passenger terminal on Friday due to a precautionary police measure. Federal Police also confirmed the arrest of a wanted passenger in a different incident

The 2026 APEX Awards have been handed out, and the results are unlikely to surprise you. Which company has the best service in the world?

Phuket Airport will introduce automated departure passport lanes on June 13 to reduce immigration queues and speed up passenger processing

All passenger activity has been halted at the old terminal, which will undergo extensive modernization and reopen in about a decade to serve over 10 million passengers

Air Canada has launched scheduled service with its first Airbus A321XLR, introducing new long-haul capabilities and premium onboard features

Prague Airport posts solid 2025 financial results while continuing its modernization program and expanding premium passenger services with a new Erste Premier Lounge in Terminal 1

Berlin Airport ended last year with a significant improvement in passenger service, which also earned it an award, and significant financial achievements

The 51-year-old passenger could face 20 years in prison. The case is investigated by the FBI and the Miami-Dade County Sheriff's Office

The International Air Transport Association is inviting travelers from around the world to share their flying experiences for a chance to win a $50 gift card

Lufthansa is urging passengers to be cautious of fake social media accounts impersonating the airline and offering fraudulent customer support

American Airlines launches extensive upgrade to Flagship and Admirals Club lounges, with new seasonal dishes, digital in-seat ordering and expanded culinary offerings for premium passengers

The International Air Transport Association is inviting travelers from around the world to share their flying experiences for a chance to win a $50 gift card

Passengers on a delayed Air Mauritius flight are receiving assistance after a technical issue grounded the Cape Town to Mauritius service

The Dutch tourism and aviation industry is protesting against the increase in flight taxes, which are expected to become the highest in the European Union by 2027. A new survey reveals that most passengers fear a sharp increase in flight prices and that many families will no longer be able to afford to fly

Rising jet fuel prices, airline route cuts, and growing concerns about fuel supplies are creating fresh uncertainty for Europe’s busy summer travel season just as tourism demand reaches record highs

Two passengers who disrupted a flight from London to Ibiza, forcing an emergency landing in Toulouse, have been convicted in a French court. The airline says it will continue to operate a "zero tolerance" policy towards inappropriate behavior on flights

Brussels Airport faces growing backlash as passengers report daily two-hour queues. Officials are urged to act before peak summer travel worsens delays. The airport is bracing for a new strike on May 12, 2026

"The first child ever born on board an ITA Airways aircraft": A passenger on ITA Airways flight AZ855 gave birth mid-flight from Dakar to Rome Fiumicino, assisted by crew and onboard medical professionals

New BA policy bans filming crew without permission, with consequences ranging from flight removal to covering diversion costs and legal action