passenger experience

U.S. officials have unveiled ambitious plans to transform Washington Dulles with expanded facilities and enhanced passenger services

SWISS says smoke onboard Flight LX16 was caused by a headphone charging case lodged in a seat, not a cockpit fire as initially reported

easyJet has carried more than 10 million passengers through Birmingham Airport, marking a major milestone as it continues expanding its network

Aena posted a net profit of €1.002 billion in H1 2026 as passenger traffic rose and Spain benefited from shifting travel demand amid global uncertainty

Bucharest's two airports welcomed more than 8.45 million passengers during the first six months of 2026, marking a new traffic record for Romania's capital

Cluj Airport reached 2 million passengers for the eighth time in its history and reported its busiest July day ever in 2026

Airbus has unveiled a newly painted A380 that will serve as a flying test bed for advanced engine technologies designed to power the next generation of aircraft

Ryanair's quarterly profit dropped 34% as fuel prices surged and fares fell, despite carrying a record 61.3 million passengers

"Warm Welcome": Passengers flying internationally with Air Canada will soon enjoy larger blankets, upgraded pillows, and new reusable comfort kits

Airports Council International has published the final list of the world's busiest airports. Can you guess the top 3?

Air India plans global routes from Varanasi under India’s hub-and-spoke model, offering a "tremendous boost to international travelers from India’s Tier 2 and Tier 3 cities by cutting down travel time, while making travel seamless and convenient”

The new service, available during the booking process, will allow passengers to book an alternative flight in the event of a cancellation or delay, even with other companies

American Airlines has upgraded its mobile app, introducing a new design and enhanced management of all flight services in one place, including airport navigation, booking changes and real-time benefits

The group is launching Economy Basic on short and medium routes. Only a personal bag is included; trolleys require an additional fee. Light fare tickets can be changed for a fee

The temporary move at Schiphol in Amsterdam was announced to deal with the sharp increase in fuel prices, in light of the situation in the Middle East, the tax reduction will only apply to day flights until the end of March 2027

Etihad Airways will introduce its Quiet Cabins concept from May 1, aiming to reduce onboard noise and create a more peaceful travel experience on select next-generation aircraft. The airline has also inked a new frequent flyer partnership with India's largest hotel company

Starting November: Ryanair has decided to close the bag drop 60 minutes before departure to ease airport queues and improve punctuality. Self-service kiosks will also expand to over 95% of airports

Alaska Airlines and Hawaiian Airlines have moved to a shared booking system, aimed at improving travel across both brands. Highlights: unified airport lounges, complimentary drinks, and alphabetical boarding. "Credit to our teams who have worked for more than a year on this milestone that removes friction"

Fast-track airport services are helping passengers skip long queues and save up to an hour at security. Here’s how they work and when they're worth it

Aena has announced it will remove loudspeaker announcements at Spain's Seville Airport, introducing a “silent airport” concept with real-time updates via screens and apps