passenger experience

Emirates SkyCargo has become the first airline cargo carrier to deploy a converted Boeing 777-300ERSF passenger-to-freighter aircraft

A pilot for one of the major US airlines reported that, while landing at JFK, his passenger plane hit a drone. Despite the report, an initial FAA inspection found no damage to the plane

A friend told him it was OK: TSA finds two live smoke grenades in a passenger's checked luggage at Indianapolis Airport, one of them in a peanut butter jar

Passenger air taxis may still be a few years away, but the FAA has taken another major step by launching a dedicated research facility for next-generation aircraft

Rome Fiumicino Airport has once again been named Europe's Best Airport in the 40+ million passenger category, marking its eighth win since 2018

The British Foreign Office has updated travel advice for Turkey, warning of security constraints and increased passenger traffic around the expected NATO summit in Ankara in July

Extreme heat across Spain is impacting airport operations, with the national weather agency warning of temperatures above 40°C in several key travel regions

The TSA expects more than 3 million people to pass through security checkpoints across the country on Thursday and Sunday

The low-cost giant claims that the new regulations will require airlines to offer higher prices that include additional hand luggage, even though it says most passengers prefer to fly at a basic, cheaper fare

After 13 years of negotiations, the EU has reached a landmark deal to strengthen passenger rights, simplify compensation claims, and improve protections

The company is launching a new section on the app and website where passengers will see the reasons for their flight disruptions. The feature will allow immediate flight changes, luggage tracking, food reservations, and others

The new service, Wait n' Rest, offers private sleep rooms for airport passengers with the option of staying up to eight hours. Another complex is expected to open during the summer. What are the costs and what do they cover?

Travel is unpredictable right now, but your preparation shouldn't be: Learn what airlines must provide, how travel insurance can protect you, and what your rights are worldwide. Highlights: How does EU261 apply to flights in conflict zones? Also: What are your options for refunds and rerouting

Comedian Jim Breuer was moved from his paid first-class seat on American Airlines to make room for a pilot, sparking outrage and debate over airline policies; “This is foul because the way I see it, you (American Airlines) stole from me. You stole my ticket. You stole my money”

The German airline's planes will be equipped with new seats, USB sockets in every seat and 40% larger storage compartments. The first plane has already returned to regular service, and work is expected to continue until 2029

Innovating at its finest: Chef Frederic Simonin's dishes will now also be served in Premium Class on flights departing from the United States and Canada: "I have carefully selected products to enhance them with delicacy and precision"

Seattle-Tacoma Airport (SEA), one of the major gateways to the Western United States, is being upgraded with a new terminal, advanced technologies, modern screening stations, and a $546 million baggage claim upgrade: "Lighter, brighter, more efficient and modern customer experience"

Starting January 22, 2026, KLM passengers on domestic European flights will be able to enjoy free and unlimited Wi-Fi. The service will be gradually launched on most of the company's European fleet

The Canadian airline WestJet, which received severe criticism for cramping its planes and adding a new row of seats, announced the additional row will be removed: "The airline will return to its prior standard seat pitch"

February will bring fresh menu options for American Airlines passengers; the giant will serve non-alcoholic IPA beer for the first time and revamp its food menus in various classes on domestic and international flights