Customer Service

Emirates opens new Travel Store in Tokyo ahead of a planned increase in Narita flights from October 26, expanding its customer services and connectivity in Japan

A cybersecurity incident has disrupted Albert Heijn's online grocery deliveries, apps and customer service, while stores remain open across the Netherlands

Air Canada COO Mark Nasr has been named among Canada’s Top 40 Under 40 for 2026, recognizing his leadership across airline operations and customer experience

Arbitrip and EL AL Airlines have announced a new partnership integrating a white-labelled, AI-driven hotel booking platform into the airline's loyalty ecosystem

Lufthansa is urging passengers to be cautious of fake social media accounts impersonating the airline and offering fraudulent customer support

Prague Airport has announced a new five-year partnership that will see the Terminal 1 lounge rebranded as the Erste Premier Lounge

LOT marked seven years of Miami-Warsaw service as the airline unveiled a new AI-powered customer service partnership with ElevenLabs

The Metropolitan Transportation Authority has issued a travel advisory warning passengers of possible major disruptions to Long Island Rail Road service later this week, including routes serving John F. Kennedy International Airport. "Customer Ambassadors will be assigned to each location to assist ADA customers"

Southwest Airlines will roll out “Boarding Royale” ad campaign during the Big Game, highlighting assigned seating while keeping its signature humor and customer focus. The airline has also temporarily brought back its "Companion Pass" promotion

Wizz Air's Amelia chatbot provides personalized service and access to four different languages, with human support available according to regional availability